Oil Change Scam: A Hidden Camera Investigation

An undercover investigation reveals ripoffs at popular oil change chains.

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Picture of Judge-Jake53 achievements

+5 1. Judge-Jake commented 5 years ago

I'm absolutely sure this is happening all the time all over the world. The barstewards :(
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+8 2. MindTrick commented 5 years ago

#1 and not just in the automotive business, its all over the place. Its partially why i don't work in the service area anymore, i didn't feel like pushing stuff onto people if they didn't really ask for it or needed it. Im a very bad salesman, but i'm a damn good customer relations person!
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+5 3. Judge-Jake commented 5 years ago

Take a little tip from me, when you go in a store or a garage only have done what you went in for! Tell them you will think about the rest. Go in expecting the gits to try and upsell you and stand up to them, if it worries you take someone with you with tattoo's and muscles. Tell them you have a camera under the bonnet recording what they do following bad service at another garage. Don't let the feckers get away with it :S
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+3 4. snotraddict commented 5 years ago

Agree with #3, most oil changes for $15-20 US are money losers and the game is to get you in the door (especially the ones also offering an inspection) and then find things the car "needs" so just expect it. They're there for the upsells, I'm there for the cheap oil change so I don't have to do it myself so I resist any upsells unless I think it's important or know it needs it. Often they'll want to do an air filter, I let them if it's under $15 since my time is also $$.

Consider it's also a good way to test out a mechanics in your area and see if you like them, after a few times of taking my cars in, if I feel comfortable with them I'll often bring it in for the next big ticket item to them if I feel I've gotten a fair shake along the way with basic oil changes.
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+2 5. CorpseGrinder commented 5 years ago

"stick with a mechanic you know and trust" - I am so happy my younger brother is my mechanic :D

#1 #3 first time seeing you comment without any weird/funny lines, did that video hit a sore spot? ;)
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+2 6. Judge-Jake commented 5 years ago

#5 As owner and author of The Great Book Of Feckers First Testicle, I am always on the side of those bruised by society's bad guys. You could say I'm a writer of wrongs ;)

On that note I'm really pissed off with this exposé TV program for several reasons A) They are so drawn out...get to the point! B)Trying to interview a guy that obviously has no intent on being interviewed who is in his car! STUPID!! C)Why having video proof that work charged for and not carried out or needed don't they video the customers going back for the FECKING REFUND, doesn't matter that they are from the studio, they paid so they are customers. OR Better still in the case of the woman, why don't they get a Hell's Angel lookalike posing as her husband to go back in and gently point out that he had done those jobs the day before and what the FECK were they playing at. He could also point out that his mates will be stopping every car that comes out of their garage asking what they had done for the foreseeable future. <3
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0 7. Spartan118 commented 5 years ago

And this, is one of the reasons im not in a hurry to buy a car :/
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+1 8. thundersnow commented 5 years ago

This so happened to me (almost!) many years ago, at the Tires Plus when I had a coupon for a $ 10-some oil change, for one it took them for ever, then they came out and told me exactly all the items that are in dire need to be fixed and it would have come to $300.00. I kept telling them that I will take it to my car mechanic to be fixed, but I was concerned especially when they took it to another level and told me that my car was so unsafe to drive in this condition that I put my life at risk..I remember getting more and more annoyed with them but also nervous at the same time..in a way I believed what they said, but I was suspicious too...I then left against all their advice, and slowly drove it directly to my mechanic, who reassured me about the car and told me it was a good thing I had not had these things fixed because they did not need to be fixed. I was very angry, of course never went back to Tires Plus and told everyone else around me not to go there...but they are still around and doing well :S
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+2 9. CorpseGrinder commented 5 years ago

#5 that's more like it :D Great Book of Feckers First Testicle...whatever you are taking, you need way more :D
#8 Businesses like that are doing well because they always play that "your car is unsafe to drive" card, as it is said in the video it is not about the service or the customer but just about the money you bring in no matter how bad they make you feel, unfortunatly that's is something every industry has, there will always be black sheep, it is the same with spam mails they are so stupid and obvious, but they are still around BECAUSE THEY FECKING(©JJ) WORK! If the shady business of shady people work they will continue it :|
Picture of thundersnow58 achievements

0 10. thundersnow commented 5 years ago

Yes, #9, unfortunately that's correct, and one has to be super aware and careful as not to get suckered in..I don/t get it how people can feel good about themselves running a business like that, I sure couldn't...
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0 11. roady commented 5 years ago

I get the impression that the TV show is as dodgy and exaggeration focused as the oil change company
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0 12. thundersnow commented 5 years ago

Not necessarily #11 :)