Hang on... Isn't that security guard guy meant to be doing something about it?

#1 actually yeah, he saves the people outside by closing the door and watching the costumer ruin the store

#1 My friend is a security guard at a local mall, and he told me he has no right to detain or even touch someone if that person is not a threat to another person... all he can do is call the cops, much like the guard in this video.

Something tells me the refused refund was just the last drop for him...

good on him i say .My telco charged me $45 for a one minute call when i was overseas thieves considering the technology we have.
shame on them

most of the time it are the phone compagnies which screw up and nothing will be done about it. if the customer does he gets arrested

#1 If I were a t-Mobile emloyee earning $5.50 an our, I would call police, get the other cutomers out and enjoy the show. You won't get paid to chase nutcases, that is the police to do.

#6 so true. I know alot of people who have been f*cked over by phone stores. (including me) And no , This is not just for whining , but they really do lie and take advantage of people. But it doens't matter who's fault it is , most of the time it's the customer who ends up paying a fine or something else.

The reason I have pre-paid cards, if something happens, it is very easy to get an other brand. No questions asked.

Thumbs up, and respect for the man.

If everyone had the guts to do the same, the telcom products would surely be much better.

T mobile do have the worst customer service of all the major mobile providers in the UK by a very long shot.
I kind of understand his rage.

Buy a Pay-as-you-go phone. That way you don't risk getting stitched up with a contract and you can't lose any more than the cash you load onto the phone.

Oh and one last thing, leave the 'must have the latest gadget, regardless of the cost' mentality to the morons who are easy prey for mobile phone companies. I swap my phone on average after about 5 or 6 years use. By this time the case and battery are both a bit worse for wear, and I can pick up a new(ish) model for perhaps £60 to £70.

This means that it's costing me just over 22p per week to own a mobile phone.

i wonder what will happen to that man who only decided not to be bullied by a big company..

#3, at least the guard could talk to him and than becoming "threatened".. but was safer that way..

#3 Actually the security is allowed to detain the guy for breakage. When somebody breaks a bunch of stuff on purpous like this and continues doing it, as an owner of the store/ security guard you are allowed to detain him. At least in Holland you are allowed to.

RAMPAG !!!!

The guy on the inside wasn't a security guard. He was wearing a normal T-Mobile shop uniform. Most small sized phone shops don't have their own security guard, only the larger sized shops. Unless it is a shop which is targeted a lot by thieves.

Unfortunately for the man who decided to stick it to T-Mobile will get done quite hard for this as it will be considered criminal damage and not a civil matter. Poor guy. But I did enjoy the level of detail he went into to ruin the store.

Rock On Neo Rockers!!! ...Rock On!

Who paid him? Vodaphone, O2, Orange? Would be a great video to show difference in customer satisfaction...

I love Manchester

we all should do it..!

Buy online. You're protected (in the UK) by the Distance Selling Regulations as well as your statutory rights under the Sale of Goods act.

Ultimately, it's other T Mobile customers who will end up paying indirectly for his rampage.